Category Archives for "CX"

As Jerry Gregoire, Chief Information Officer at Dell, accurately predicted back in 1999, “The customer experience is the next competitive battleground.” Today, 65% of U.S. customers find a positive experience with a brand to be more influential than advertising. CX is the key to unlock brand loyalty and customer retention. Keep reading to learn how […]

Succeeding in online retail isn’t easy, but entering it might be. The barriers to entry are already low, and now AI is entering the equation to speed things along. Here’s how: Ecommerce is among the most adventurous industries in the digital space. With so much money changing hands, and even the simplest virtual store capable […]

The ecommerce world has been fantastic for consumers. Every fresh innovation adds convenience or provides entirely new possibilities, and the advent of mobile buying has been particularly transformative. But all this progress has left prospective buyers very impatient, making life much harder for retailers. That difficulty also constitutes opportunity, though. While people will more freely reject […]